I’m Chris, and this is Pete.
Together with our team of experienced network and support engineers, we are PKCG, Brisbane’s leading IT services company.
We’re not for everyone though. We are specialists in supporting the AEC industry (Architecture, Engineering & Construction), and other consultants in the built environment (Surveyors, Town Planners, Developers, Project Managers, Building and Interior Designers).
Why do we do it?
Every day, business owners and decision makers are bombarded with the latest and greatest bleeding edge technical offerings – Blockchain this, Hybrid Cloud that, Augmented Reality, AI, and the list goes on. Meanwhile, server updates haven’t been completed for 8 months, Jill the graduate Architect has been waiting 5 hours for IT Support to reset her O365 password, and your clients are STILL receiving hoax invoices from your address, two weeks after you first reported it.
To top it off, just 48 hours ago, you were presented with a 57 page proposal on moving your entire infrastructure to the cloud. Is that what they were working on while seemingly ignoring the day to day tasks of maintaining and supporting your current infrastructure? Probably.
It was from this frustration with poor end user support that PKCG was born.
The 4 pillars of success
With 15+ years of experience and a proven track record of working with Brisbane’s leading Architecture, Engineering and Construction firms, we’ve found four pillars that – despite changes in technology – will always be critically important:
For us, the end users are our number one priority. We might be an outsourced IT help desk, but we like to operate like we’re your very own internal IT department. This means we invest a large part of our time in understanding your business and building a technical environment that is unique to your needs only. While we always keep up with the latest changes and technological trends, we never forget the end user.
Quick response time
Your time is important, so when we tell you that we will see you at 10am, we will see you at 9:55am. When you lodge an enquiry or fault report to us, our response time is currently 23 minutes across all clients – no matter the size and/or severity of an issue.
Our team is trained to fix on first contact wherever possible.
Value for money
We’re not about maximising billable hours or up-selling other services. We’re about achieving maximum end user up time and productivity, while keeping costs predictable within the realms of your individual business constraints. Our technicians are focused on getting the best results for you on time, the first time. At PKCG we do not believe in bandaid fixes.
For the past 10 years, we have worked exclusively with Architecture, Engineering & Construction. Whether it’s Lumion, Revit, AutoCAD or Enscape, we keep abreast of the latest programs to identify the software you need and the hardware you require to keep you at the forefront of your industry. We understand how you work, what’s happening in your industry and we take the time to learn what’s important to you from an IT perspective.
PKCG – we are not your typical ‘outsourced IT company’. Think of us as an extension to your business. Contact us to see how we can help you.
1300 735 926