I’m Chris, and this is Pete.
Together with our team of experienced network and support consultants, we are PKCG, Brisbane’s leading IT services company.
We’re not for everyone though. We are specialists in supporting the AEC industry (Architecture, Engineering & Construction), and other consultants in the built environment (Surveyors, Town Planners, Developers, Project Managers, Building and Interior Designers).
Why do we do it?
Every day, business owners and decision makers are bombarded with the latest and greatest bleeding edge technical offerings – Blockchain this, Hybrid Cloud that, Augmented Reality, AI, and the list goes on. Meanwhile, server updates haven’t been completed for 8 months, Jill the graduate Architect has been waiting 5 hours for IT Support to reset her O365 password, and your clients are STILL receiving hoax invoices from your address, two weeks after you first reported it.
To top it off, just 48 hours ago, you were presented with a 57 page proposal on moving your entire infrastructure to the cloud. Is that what they were working on while ignoring the day-to-day tasks of maintaining and supporting your current infrastructure? Probably.
It was from this frustration with poor end user support that PKCG was born.
The 4 pillars of success
With 15+ years of experience and a proven track record of working with Brisbane’s leading Architecture, Engineering and Construction firms, we’ve found four pillars that – despite changes in technology – will always be critically important:
Quality service
We might be an outsourced IT help desk, but we like to operate like we’re your very own internal IT department. We invest a large part of our time in understanding your business and building a technical environment that is unique to your needs only. While we always keep up with the latest changes and technological trends, we never forget the end user.
Quick response time
Your time is important, so when we tell you that we will see you at 10am, we will see you at 9:55am. When you lodge an enquiry or fault report to us, our response time is currently 19 minutes across all clients – no matter the size and/or severity of an issue. Our team is trained to fix on first contact wherever possible.
Value for money
We’re not about maximising billable hours or up-selling other services. We’re about achieving maximum end user up time and productivity, while keeping costs predictable within the realms of your individual business constraints. Our team are focused on getting the best results for you on time, the first time. At PKCG we do not believe in band aid fixes.
Industry understanding
We are specialists in supporting the AEC industry (Architecture, Engineering & Construction), and other consultants in the built environment (Surveyors, Town Planners, Developers, Project Managers, Building and Interior Designers). We understand how you work, what’s happening in your industry, and we take the time to learn what’s important to you from an IT perspective.
What our clients are saying...
"PKCG have experience working with other architectural firms, so they have a really good understanding of what we need."
"The best thing is that we meet with PKCG regularly throughout the year, we're always thinking about our planning strategy so we're ahead of the game."
JEN COWLE, Office Manager