WHO WE ARE
I'm Chris, and this is Pete.
Together with our team of experienced network and support consultants, we are PKCG, Brisbane’s leading IT services company.
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We’re not for everyone though. We are specialists in supporting the AEC industry (Architecture, Engineering & Construction), and other consultants in the built environment (Surveyors, Town Planners, Developers, Project Managers, Building and Interior Designers).
OUR MISSION
Why do we do it?
Every day, business owners and decision makers are bombarded with the latest and greatest bleeding edge technical offerings – Blockchain this, Hybrid Cloud that, Augmented Reality, AI, and the list goes on. Meanwhile, server updates haven’t been completed for 8 months, Jill the Graduate Architect has been waiting 5 hours for IT Support to reset her Microsoft 365 password, and your clients are STILL receiving hoax invoices from your address, two weeks after you first reported it.
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To top it off, just 48 hours ago, you were presented with a 57-page proposal on moving your entire infrastructure to the cloud. Is that what they were working on while ignoring the day-to-day tasks of maintaining and supporting your current infrastructure? Probably.
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It was from this frustration with poor end user support that PKCG was born.
THE 4 PILLARS OF SUCCESS:
Quality Service
We might be an outsourced IT help desk, but we like to operate like we’re your very own internal IT department. We invest a large part of our time in understanding your business and building a technical environment that is unique to your needs only. While we always keep up with the latest changes and technological trends, we never forget the end user.
Value for money
We’re not about maximising billable hours or up-selling other services. We’re about achieving maximum end user up time and productivity, while keeping costs predictable within the realms of your individual business constraints. Our team are focused on getting the best results for you on time, the first time. At PKCG we do not believe in band aid fixes.
Quick response time
Your time is important, so when we tell you that we will see you at 10am, we will see you at 9:55am. When you lodge an enquiry or fault report to us, our response time is currently 19 minutes across all clients – no matter the size and/or severity of an issue. Our team is trained to fix on first contact wherever possible.
Industry understanding
We are specialists in supporting the AEC industry (Architecture, Engineering & Construction), and other consultants in the built environment (Surveyors, Town Planners, Developers, Project Managers, Building and Interior Designers). We understand how you work, what’s happening in your industry, and we take the time to learn what’s important to you from an IT perspective.
PKCG is a unique managed IT services company who specialise in outsourced IT, Cloud Services and Software Applications for businesses in the Architectural & Engineering industries. We are not your typical 'outsourced IT company'. Think of us as an extension to your business. We take the time to understand your business and work with you to deliver the best possible outcome that suits your business. We are not your stereotypical IT guys. We are professional, yet approachable.
Why choose us?
TEAM WORK
PKCG keeps a detailed database on all of our clients infrastructure. If for some reason, the assigned technician you normally work with becomes unavailable mid-task, their replacement will know the exact status of the job and exactly what is left to be done in order for the job to reach completion. At PKCG, all of our technicians understand your IT requirements.
SERVICE
When a PKCG technician tells you that they will see you at 10am, they will see you at 10am. No more waiting around for a technician to arrive between 8am and 4pm. As much as we enjoy spending time with our customers, we also understand that the time we spend with you is costing you money therefore we do not believe in band aid solutions. When you call PKCG, it is because you want a job done
On Time and One Time.
RESULTS
PKCG technicians are trained with a single minded focus on achieving the best results for you the client. For us it is not about maximising billable hours or up-selling other services. It is simply about achieving your desired outcome while understanding the reality of your individual business constraints.
COMMUNICATION
Many IT companies ignore the vital role that communication plays with their customers. At PKCG, we endeavour to respond to all enquiries or fault reports within two hours of receiving them. We will then keep you constantly updated on the progress of your job until completion. With PKCG, follow-ups are not a pleasant surprise, they are standard procedure.
ACCOUNTABILITY
PKCG believes in the importance of good relationships with our customers and our accountability focus builds on those relationships and eliminates surprises for the customer. Internally it builds better performance and improved satisfaction for our employees.
RAPID RESPONSE
At PKCG we endeavour to respond to all enquiries or fault reports within two hours of receiving them.
Our Clients Say
"We've worked with PKCG for such a long time now, that we really feel like they are a part of our team.
The best thing is that we meet with them regularly throughout the year, we're always thinking about our planning strategy so we're ahead of the game."
Jen Cowle, Office Manager